Legal

Legal Information

All policies governing the services provided by softwarefusionhouse, Calle de Serrano 12, 28006 Madrid, Spain.

Last updated: January 1, 2026

softwarefusionhouse ("we", "our", or "us"), located at Calle de Serrano 12, 28006 Madrid, Spain, is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD).

1. Data Controller

The data controller is softwarefusionhouse, Calle de Serrano 12, 28006 Madrid, Spain. Contact: [email protected].

2. Categories of Personal Data

We may collect and process the following categories of personal data:

  • Identification data: name, email address, phone number.
  • Technical data: IP address, browser type and version, operating system, device identifiers, and usage data.
  • Communication data: correspondence records, project inquiries, and support requests.
  • Financial data: payment information processed through our third-party payment processor (Stripe). We do not store full card details.

3. Purposes and Legal Basis

We process your data for the following purposes and legal bases:

  • Service delivery: To execute our contractual obligations for web development and integration services (Art. 6(1)(b) GDPR).
  • Communication: To respond to inquiries and provide project updates (Art. 6(1)(b) GDPR).
  • Legal compliance: To comply with tax, accounting, and regulatory requirements (Art. 6(1)(c) GDPR).
  • Security: To protect our systems and prevent unauthorized access (Art. 6(1)(f) GDPR — legitimate interest).

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contract and financial records are retained for a minimum of six (6) years in compliance with Spanish tax legislation.

5. Data Sharing

Your data may be shared with the following categories of recipients:

  • Cloud infrastructure providers (AWS, Google Cloud) for hosting and deployment services.
  • Payment processors (Stripe) for secure transaction handling.
  • Analytics providers (Google Analytics) for website performance monitoring.
  • Government authorities when required by law.

6. International Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Your Rights

Under the GDPR, you have the following rights:

  • Right of access (Art. 15) — to obtain confirmation of processing and a copy of your data.
  • Right to rectification (Art. 16) — to correct inaccurate data.
  • Right to erasure (Art. 17) — to request deletion of your data.
  • Right to restrict processing (Art. 18) — to limit how we use your data.
  • Right to data portability (Art. 20) — to receive your data in a structured format.
  • Right to object (Art. 21) — to object to processing based on legitimate interests.
  • Right to withdraw consent (Art. 7(3)) — where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

8. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

Last updated: January 1, 2026

These Terms of Service ("Terms") govern the provision of web development, integration, and related services by softwarefusionhouse, Calle de Serrano 12, 28006 Madrid, Spain ("we", "our", or "us") to any individual or entity ("Client") engaging our services.

1. Scope of Services

softwarefusionhouse provides bespoke web development, full-stack application engineering, third-party software integration, API architecture, cloud infrastructure provisioning, and related digital services as described in individual project proposals and statements of work.

2. Project Engagement

Each project begins with a discovery phase and concludes with a written proposal. No work commences until the Client receives and accepts the proposal. Any modifications to scope must be agreed in writing via a change order.

3. Pricing and Payment

All prices are quoted in Euros (EUR) unless otherwise stated. Payment terms are defined in the project proposal. Invoices are payable within 14 days of issuance. Late payments may incur a 1.5% monthly interest charge. All fees are exclusive of applicable VAT (IVA).

4. Intellectual Property

Upon full payment, the Client receives full ownership of all custom code, designs, and deliverables created specifically for the project. Third-party libraries, frameworks, and tools remain subject to their respective licenses. softwarefusionhouse retains the right to use general methodologies, patterns, and non-proprietary knowledge.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of three (3) years.

6. Limitation of Liability

To the maximum extent permitted by law, softwarefusionhouse's total liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages including lost profits, data loss, or business interruption.

7. Warranties

We warrant that all services will be performed in a professional and workmanlike manner consistent with industry standards. A 30-day post-delivery warranty period covers defects in workmanship. Issues arising from third-party services, client modifications, or external factors are excluded.

8. Termination

Either party may terminate the agreement with 14 days' written notice. The Client remains responsible for payment of all work completed up to the termination date. Any deposits paid are non-refundable unless the termination is caused by softwarefusionhouse.

9. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

Last updated: January 1, 2026

This Cookie Policy explains how softwarefusionhouse, Calle de Serrano 12, 28006 Madrid, Spain, uses cookies and similar technologies when you visit our website, in compliance with the EU ePrivacy Directive (2002/58/EC) and the GDPR.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your browsing experience.

2. Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for the website to function. These enable core features such as navigation, form submission, and security. They do not require consent under the ePrivacy Directive.
  • Analytics Cookies: Used to collect anonymous data about how visitors interact with our site, including pages visited and time spent. These help us improve website performance.
  • Functional Cookies: Remember your preferences and settings (e.g., cookie consent status) to provide a personalized experience.

3. Third-Party Cookies

Some cookies are placed by third-party services embedded on our site:

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of our website.

Browser-specific instructions:

  • Chrome: Settings > Privacy and security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and Website Data

5. Consent

By continuing to use our website after being presented with our cookie consent banner, you consent to the use of cookies as described in this policy. You may withdraw consent at any time by clearing your cookies through your browser.

6. Changes to This Policy

We reserve the right to update this Cookie Policy. Any changes will be posted on this page with an updated revision date.

Last updated: January 1, 2026

This Refund & Reimbursement Policy applies to all services provided by softwarefusionhouse, Calle de Serrano 12, 28006 Madrid, Spain.

1. Cancellation Before Work Begins

If the Client cancels a project before any work has commenced, a full refund of any advance payment will be issued within 14 business days, minus any non-recoverable administrative or transaction fees.

2. Cancellation During Active Project

If the Client cancels a project after work has begun, the Client is responsible for payment of all work completed up to the cancellation date, calculated proportionally based on project milestones. Deposits are non-refundable.

3. Milestone-Based Refunds

For milestone-based projects, if softwarefusionhouse fails to deliver a completed milestone by the agreed deadline and cannot provide a revised delivery date within 14 days, the Client may request a refund for that specific milestone.

4. Post-Delivery Warranty

All projects include a 30-day post-delivery warranty period. During this period, softwarefusionhouse will remedy any defects in workmanship at no additional cost. The warranty does not cover:

  • Issues caused by client modifications to delivered code.
  • Third-party service changes or API deprecations.
  • Browser compatibility issues not specified in the original proposal.
  • New feature requests or scope additions.

5. Subscription and Retainer Services

Monthly retainer or subscription services may be cancelled with 30 days' written notice. Refunds for the current billing period are not available once the period has begun. The Client retains access to services until the end of the billing period.

6. Refund Process

To request a refund, the Client must contact softwarefusionhouse at [email protected] with the project name, invoice number, and reason for the refund request. Refunds are processed within 14 business days of approval and issued via the original payment method.

7. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to the competent courts of Madrid, Spain.